Last updated June 10, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within seven (7) days of the signing date. All returned items must be in like-new condition, having undergone only minimal testing necessary to verify functionality, with all original tags, labels, and packaging included.
Return Process
To return an item, please email customer service at info@cryptominerex.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
CryptoMinerEX
Attn: Returns
RMA #
845 S Los Angeles St
Los Angeles, CA 90014
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Exchanges
We encourage you to consider an exchange as an alternative to a return if your mining machine has an issue.
You may exchange for the same model, or opt for a higher or lower model, with any price difference refunded or charged accordingly. Please note that exchanges for miners using a different algorithm (e.g., a Bitcoin miner for a Litecoin miner) are not supported.
The exchange process is similar to the return process, but with all the shipping costs covered by CryptoMinerEX.
Additionally, as a gesture of appreciation, you will receive a coupon equivalent to 10% of the total order value, redeemable on your next purchase.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned or exchanged:
- Second-hand miners
Unless otherwise specified, all products sold by CryptoMinerEX are brand new.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange: info@cryptominerex.com
Please Note:
- A 2% restocking fee will be charged for all returns in excess of $100,000.
- No returns for non-quality issues.
- Customers are required to confirm the return address with CryptoMinerEX before returning the product.
Questions
If you have any questions or comments about our return policy, you may contact us at:
- +1 (310) 288-4002
- info@cryptominerex.com