Most Important
What makes CryptoMinerEx's prices the best?
We collaborate with top mining rig manufacturers to secure the best deals for our customers.
What are the shipping options for my order?
What buyer protections does CryptoMinerEx offer?
Pricing
Do miner prices fluctuate frequently?
Yes, miner prices may fluctuate due to market conditions. However, we strive to offer our customers the most competitive prices and services.
Are there any hidden fees in the listed prices?
No, there are no hidden fees. We adhere to transparent pricing, and the listed prices do not include any additional or hidden charges.
Is a quote valid after one week or one month?
No, due to the nature of miners and market fluctuations, quotes are only valid at the time they are provided. Please confirm the price with our sales representative when you are ready to make a payment.
Product
Are the miners brand-new or used?
Unless otherwise specified, all miners are brand-new.
Does the miner package include a power cord/cable?
We are committed to ensuring you receive 100% brand-new, factory-sealed products. Unless a power cord is included within the packaging, we do not provide one. We recommend purchasing a power cord locally. Thank you for your understanding.
Ordering
How can I order a miner from CryptoMinerEx?
We exclusively accept orders through our official website. Our staff will not contact you via any social media APPs to facilitate offline orders.
How can I confirm my order details?
You will receive an order confirmation email (for registered users only) sent to the email address associated with your account, along with instant confirmation on our website. For guest users, confirmation will be available on the website only after the order is confirmed. If you do not receive a confirmation email, please contact our team to inquire about your order status.
Is there a quantity limit for a single order? Are discounts available for bulk purchases?
There is no maximum quantity limit for a single order. For bulk orders (≥100 units), please contact us to obtain special pricing and discounts.
Can I cancel my order?
Yes, you may request to cancel your order before it has been shipped. However, once the order has been dispatched, cancellation of in-transit orders is not possible.
Do I need to use a specific wallet or exchange for the cryptocurrency transaction?
No, you are not required to use a specific wallet or exchange. You may use any wallet or exchange that supports transfers to our designated crypto address for cryptocurrency payments.
Shipping
How can I track my package?
After your order is confirmed, we will send you an email containing a tracking number once your package has been shipped.
Can I change or modify my shipping details after order confirmation?
We can assist with modifying the recipient’s shipping information. However, if the product has already been shipped, we will be unable to make the necessary changes.
Can you declare a specific amount as per my request?
Yes, we can declare the amount as per your request. However, please note that declaring a lower amount carries certain risks, which you will bear. Paying taxes in accordance with the law is the responsibility and obligation of every citizen.
How long does it take for the package to arrive after shipping?
Typically, delivery takes 5–10 business days after shipping. However, delays may occur due to issues during customs clearance. Recipients with experience in importing goods or handling customs procedures can help expedite the process.